SHIPPING
We ship worldwide and find the complete list of countries we ship to at the bottom of this page. Orders placed Monday through Friday EST (excluding North American standard holidays) will be handled and sent within 5 days following the purchase date.
For the greater part of the Island of Montreal, we offer bicycle delivery (electric car in winter) for Expedited Parcel.
For areas that are not served by bike delivery, we trust the Expedited Parcel™️ service of Canada Post for the shipping of most of your order.
Small packages will be ship with the standard service.
** We are not responsible for lost, stolen or damaged packages.**
CANADA
FREE EXPEDITED SHIPPING ON ALL ORDERS 200$+
Expedited shipping (with tracking)
Quebec & Ontario : 12$
Xpresspost: 22$
Other Provinces : 14$
Xpresspost: 22$
Remote areas: 25$
Xpresspost: 35$
United States
FREE SHIPPING ON ORDERS 200$+
Standard Shipping (with tracking): 17$
Xpresspost (with tracking): 35$
International
All orders over 200$ CAD before taxes: 25$ CAD
Standard Shipping - 27$
LouWolf ships with Canada Post, so upon creating your shipment a verification with tracking information* will be sent by email from Canada Post.
*Orders within Canada are trackable and tracking number will be supplied by Canada Post.
*International orders (non- Canadian) are safely sent with Canada Post and with our affordable rates, we take full responsibilities for the shipment to receive the customer, but these shipments are not trackable and confirmations/info are sent from us at LouWolf.
*Delivery standards are for items sent between most major urban centres and depend on origin and destination. Delivery standards are in business days, not calendar days.
*Please note that all applicable duties, tariffs, and customs fees are payed by, and are the responsibility of the customer.
*We do not accept any responsibility for any international packages lost in transit.
RETURNS
It's important for us you are completely satisfied with your purchase. If under any circumstances you are not, you can send it back to us for an exchange or refund within following criteria.
LouWolf will only accept returns shipped within 14 days of purchase date. Items must be returned in original condition, unworn, with all tags intact. Shipping and handling costs are non-refundable. All undergarments, swimwear, and sale items are final sale and cannot be returned. Please include a note explaining the reason for the return. We are not responsible for missing or misdelivered packages.
Send to:
LouWolf
Attn: Return
5041 av. Henri Julien
Montreal, Quebec H2T 2E4
Canada
LouWolf will refund customers through original payment method. Returns are processed immediately upon receipt of returned merchandise. You will receive a confirmation by email when your exchange/refund has been processed. In the event that merchandise is not available for exchange, you will be refunded.
We reserve the right to deny a refund/exchange if the returned merchandise does not meet our return policy requirements.
When possible, we are happy to fulfill special order requests. Please, do not hesitate to contact us!
info@louwolf.com
