Canada & US: Free shipping for order over $100

Shipping and returns

 

 SHIPPING

We ship worldwide and find the complete list of countries we ship to at the bottom of this page. Orders placed Monday through Friday EST (excluding North American standard holidays) will be handled and sent within 5 days following the purchase date.
For the greater part of the Island of Montreal, we offer bicycle delivery (electric car in winter) for Expedited Parcel.
For areas that are not served by bike delivery, we trust the Expedited Parcel™️ service of Canada Post for the shipping of most of your order.
Small packages will be ship with the standard service.

CANADA 

FREE EXPEDITED SHIPPING ON ALL ORDERS 100$+ 

Expedited Shipping - 9$ (1 - 7 Business Days)

Mini package - 3.50$ (10g - 300g)

Small package - 5$ (301g - 350g)

Xpresspost - 15$ (1 - 2 Business Days)

Priority - 20$ (Next Day)

United States

FREE SHIPPING ON ORDERS 100$+

Standard Shipping - 9$ (5 - 8 Days)

Expedited - 20$ (4 - 7 Days)

Xpresspost - 30$ (2 - 3 Days)

International

All orders over 150$ CAD before taxes: 9$ CAD

Standard Shipping - $15

Lou Wolf ships with Canada Post, so upon creating your shipment a verification with tracking information* will be sent by email from Canada Post.

*Orders within Canada and USA are trackable and tracking number will be supplied by Canada Post.

*International orders (non- Canadian or US) are safely sent with Canada Post and with our affordable rates, we take full responsibilities for the shipment to receive the customer, but these shipments are not trackable and confirmations/info are sent from us at Lou Wolf.

*Delivery standards are for items sent between most major urban centres and depend on origin and destination. Delivery standards are in business days, not calendar days.

*Please note that all applicable duties, tariffs, and customs fees are payed by, and are the responsibility of the customer.

*We do not accept any responsibility for any international packages lost in transit.

RETURNS

It's important for us you are completely satisfied with your purchase. If under any circumstances you are not, you can send it back to us for an exchange or refund within following criteria. 
Lou Wolf will only accept returns shipped within 14 days of purchase date. Items must be returned in original condition, unworn, with all tags intact. Shipping and handling costs are non-refundable. All undergarments, swimwear, and sale items are final sale and cannot be returned. Please include a note explaining the reason for the return. We are not responsible for missing or misdelivered packages. 
Send to: 
Lou Wolf
Attn: Return
900 Laurier st., east
Montreal, Quebec H2J 1G3
Canada
Lou Wolf will refund customers through original payment method. Returns are processed immediately upon receipt of returned merchandise. You will receive a confirmation by email when your exchange/refund has been processed. In the event that merchandise is not available for exchange, you will be refunded. 


We reserve the right to deny a refund/exchange if the returned merchandise does not meet our return policy requirements. 

When possible, we are happy to fulfill special order requests. Please, do not hesitate to contact us!

info@louwolf.com

 

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